Returns, Claims & Warranty Support
Clear procedures for customized products, transport damage and manufacturing quality concerns.
1. Made-to-Order Products
Most AEOR products are manufactured to the buyer's approved size, color, artwork, logo or technical requirements. For this reason, non-defective customized products cannot normally be returned or refunded after production has started.
2. Changes & Cancellations
Contact us immediately if an order must be changed or cancelled. Before material purchasing or production begins, we will review what can be adjusted. Once design work, material cutting, printing or manufacturing has started, related costs and the agreed deposit may be non-refundable. Any approved change may affect price and delivery time.
3. Pre-Shipment Approval
Customized specifications and artwork should be reviewed carefully before approval. When photos, video or an inspection record are provided before dispatch, the buyer should report any discrepancy before the balance payment or shipment is released.
4. Damage or Quality Claims
Inspect goods as soon as reasonably possible after delivery. For visible transport damage, record evidence before unpacking. For a suspected manufacturing defect, contact AEOR promptly, ideally within 7 calendar days of receipt, and provide:
- Order or invoice number
- Photos of the full product and packaging
- Close-up photos and video showing the issue during inflation or operation
- A description of setup conditions and when the issue was found
5. Available Solutions
After technical assessment, an appropriate solution may include remote repair guidance, repair materials, replacement parts, reasonable local repair support, rework, credit or replacement. The remedy depends on the cause, severity, product type and terms confirmed for the order. Goods must not be returned without written authorization and return instructions from AEOR.
6. Warranty Exclusions
Warranty or quality support does not cover normal wear, cosmetic marks that do not affect safe use, improper anchoring or setup, overloading, unauthorized modification, sharp-object damage, vandalism, accidents, unsuitable weather, prolonged UV exposure, incorrect electrical supply, or damage caused by storing the product wet or dirty.
The applicable warranty period and scope are stated in the quotation, proforma invoice or product agreement. These order documents take priority.
Send the product type, size, quantity and destination. AEOR will confirm the terms that apply to your quotation.